Reservation Supervisor
AccorSelangorUpdate time: July 4,2022
Job Description
Job Description
Work Experience
Benefits
- Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals.
- Ensure information provided to guests is accurate and individualized.
- Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge.
- Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized.
- Assist in preparing daily, weekly and monthly reports.
- Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing.
- Ensure smooth shift changes with proper pass-on to the next shift.
- Report any equipment failures/problems & repair requests to Maintenance Department.
- Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines.
Work Experience
- Diploma in Tourism & Hospitality Management.
- Minimum 2 years of relevant experience in a similar capacity.
- Excellent reading, writing and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Good working knowledge of MS Excel, Word, & PowerPoint.
Benefits
- Opportunity to develop with multinational brand.
- Bienvenue Carte – Offering special staff rate at Accor Worldwide
- Duty meal will be provided
- Medical Benefit
- Dental Benefit
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