Reservationist
Swissôtel Grand ShanghaiShanghaiUpdate time: May 14,2019
Job Description
Reservationist
Primary Location
: China-Shanghai-Swissôtel Grand ShanghaiEmployee Status
: Regular“a passion for perfection”
At Swissôtel Hotels & Resorts Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.
(Hotel description – mandatory)
(Outlet/Department description – optional)
(Outlet/Department description – optional)
Reservations Agent
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
• To consistently offer professional, friendly and engaging service
- To enter room reservation requests using the Property Management System
- To enter rooming lists while ensuring accuracy, as required
- To update reservations ensuring a flawless check in and check out process
- To ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- To liaise with sales and other departments as required
- To answer telephone and email inquiries in a timely manner
- To assist guests regarding hotel facilities in an informative and helpful way
- To follow department policies, procedures and service standards
- To follow all safety policies
- Other duties as assigned
Qualifications:
We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:
• Previous customer related experience required
- Previous Property Manager System experience preferred
- Computer literate in Microsoft Window applications required
- Must be able to type 25 words per minute
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
- Frequent sitting throughout shift
- Occasional kneeling, pushing, pulling, lifting, walking and standing
- Occasional ascending or descending ladders, stairs and ramps
Swissôtel Hotels & Resorts
Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.
If you feel you are ready for your next professional challenge, send us your application today.
Job Level
: ColleagueSchedule
: Full-timeShift
: Day JobClosing Date
: 01.Jun.2019, 5:59:00 AMJob Number:
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