Reservations Agent

Primary Responsibilities主要职责

• The Reservations Sales Agent shall steer the incoming room bookings in accordance with the hotel’s service objectives and procedures so that RevPar is optimized.
• Assist guests and ensure their stays at Sofitel Kunming is comfortable and an experience to remember.
• Handles inquires and bookings in accordance with the department’s routine.
• Ensures that the hotel product knowledge and service been high understanding so that explain and sell hotel service and facilities.
• Answer enquiries about hotel services and facilities; Answers questions on rates and room type available, ensures all guest requests are responded to immediately, provide guests with the most accurate and up to date information at all times.

• 预订员使酒店的客房预订与酒店的服务目标及程序保持一致，来提高酒店的收益
• 协助客人，确保客人在昆明索菲特酒店入住期间的舒适并对酒店留下了美好印象
• 按照部门工作程序处理预订和咨询
• 确保对酒店产品知识和服务有着高度的理解以便 向客人解释并且销售酒店服务和设施
• 记录所有新进的预订,接收并确认所有的房间预订

Knowledge and Experience知识和经验

• Over one year relatives work experience.
• Proficiency in office software.
• Good English skills in writing and reading.

• 1年以上相关从业经验。
• 熟练使用办公软件。
• 良好的英文读写能力