You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

Mercure Sydney has 517 newly refurbished rooms, 9 conference rooms, and multiple food and beverage outlets, our location is well positioned next to Central Station. We attract a diverse market mix from Leisure, Corporate, MICE Inbound and Government business. 

This role also takes ownership of the reservations for Ibis World Square. Matching contemporary urban style with welcoming service Ibis World Square offers 166 rooms with a great central city location, on historic Pitt Street near the Capitol Theatre, enticing public wholesale and corporate business.

What is in it for you:

• Flexibility to work varied shifts (although this role is very close to business hours), it will include the occasional Saturday shift
• A team that actually work together and enjoy each other’s company
• $22.46 per hour plus shift loadings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Input and process all reservations via our hotel PMS (opera) and using Accor’s RESAweb  
• Responding to guest calls ensuring an outstanding guest experience
• Have fun in selling our rooms, with a positive approach to maximize yield in both occupancy and rates
• Consistently offer exceptional, friendly and engaging service
• Recommend property facilities and assist guests with information and special request

Your experience and skills include:

• A desire to listen to others stories and look for opportunities to make them feel special
• A sound knowledge & application of the Opera system or similar Reservations system
• A high level of attention to detail  and exceptional organizational & time management skills
• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.