Swissôtel Amsterdam is looking for a Reservations agent. You are in charge of booking individual and group reservations in the hotel. Furthermore she/he is responsible for selling rooms according to the set guidelines.

Main duties:

Books individual reservations;

Prepares & sends out group offers, creates groups contracts, follows up with the payment & aftersales

Works with the reservation system;

Ensures the most convenient room allocation by collecting relevant data of the guest wishes;

Provides information to guests, travel agents etc.

Communicates with the guest over phone, email and OTA extranet;

Writes confirmation letters;

Deals with booking changes and cancellations;

No Show handling & communicates cancellations costs;

Commissions handling

Configuration of the system ( rate code creations etc)

Assists the Front office and prepares arrival lists, daily rate check etc

Joins projects or focus groups for the improvement of product and service;

Promoting and enrolling in ALL Limitless (Accor Loyalty Program)

Works together with other departments.

Profile:

MBO or HBO-tourism;

Good knowledge of WORD/EXCEL/POWERPOINT

Knowledge of OPERA;

Fluent in English and Dutch;

Excellent communication skills (verbal and written);

Service and guest oriented;

Result driven

People & result oriented;

Hands on mentality;

Able to work well in a team and alone;Flexible, organized, creative and enthusiastic

Heartist card ( Accor staff rates and others)