First opened as Townhouses and later used as a boarding house in 1858 at No 10 Queen Square by local builder Soloman Francis. It was later re-opened with much celebration as the Francis Private Hotel in 1884

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing MGallery is choosing to live and experience Stories that Stay.

Our Mission is to provide Memorable Moments and creating lasting connections to our guests. Our culture runs on pride, we are proud of our heritage and we are passionate about what we do.

This role is 3 days in Reservations,undertaking reservations agent duties and 2 days in Front Office, undertaking Reception duties.

Our Package

Free meals on duty and uniforms provided

Team member recognition events throughout the year

Team member of the month incentive

Our Ideal Candidate

This role would suit a friendly, bubbly person. You will be able to keep calm under pressure, be confident, organised and maintain high levels of customer service.
A Reservation Agent working with The Francis - MGallery Bath will always provide exceptional service to our guests, whilst supporting the front of house team.  Our ideal talent will preferably possess the following attributes:

• Previous reservations, and or, front office experience in a similar size of property
• Positive attitude and good communication skills
• Committed to delivering a exceptional service
• Impeccable presentation standards
• Ability to work on your own and with both the Front Office and Sales and Marketing departments
• Competent level of IT proficiency

The Role

• Welcoming Guests
• Supporting front office and delivering exemplary service to our guests.
• Responsible for reservations over the phone, by fax, internet or e-mail and handles all associated operations
• Increases and optimises room sales in line with the brand and hotel's sales policy
• Follows up the administration of reservations thoroughly, ensuring smooth check-in operations for the front desk team
• Ensures every enquiry as a sales opportunity
• Presents the brand and/or Group's loyalty program to customers; adapts the sales pitch to each customer
• Handles reservations by applying the various step-by-step processes defined by the brand
• Enters reservation details precisely and correctly
• Ensures that information is passed on to the people concerned
• The management of group reservations, late cancellations / no shows blocks
• Maximises every sales opportunity to reach & exceed departmental budgets
• Communicates and cooperates with the other hotel departments
• Helps optimise occupancy and average room rates
• Respects and applies the hotel and brand's pricing policies

Always delivering outstanding quality standards. You'll have a passion for delivering memorable moments through your service.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS