The Fairmont Amman will feature 317 luxurious guestrooms and suites including Fairmont Gold, the brand’s hotel within a hotel featuring amenities such as private reception and guest lounge. The hotel’s food and beverage offerings will provide unique concepts designed to add flair and sophistication to an already exciting city.

Responsibilities:

At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation & Communications Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Summary of Responsibilities and Basic function:

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following below points on the same time to handle reservation requests from individuals, companies and travel agents, received either by telephone, fax, E-mail, or any other communication tools like LQA and JD power to maintain Fairmont high standards of service and hospitality at all time.

Duties and Responsibilities:

• Consistently offer professional, friendly and engaging service.
• Book and enter room reservation requests using the Property Management System.
• Process reservations by mail, telephone, e-mail, fax or any OTA’s System.
• Process reservations from sales offices, other hotel departments and travel agents or company.
• Knowledge of available room types, as well their location and layout.
• Knowledge the selling status, rates and benefits of all packages.
• Knowledge of hotel facilities.
• Handling guest special requests, preferred room type, offering smoking or non- smoking room.  
• Offering Hotel policies: children policy, cancellation and modification policy check in & check out time policy, guarantee policy.
• Communicate with other departments for VIP guests, or any special requests to be arranged by other departments.
• Co-ordinate airport pickups and other transportation requests.
• Knowledge of contracted policies with other companies, agents and OTA’s.
• Reporting to the Reservation Manager for all reservation requests, or any new information should be known as well any difficult situation.
• Update reservations ensuring a flawless check in and check out process.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Assist guests regarding hotel facilities in an informative and helpful way.

Qualifications

• Strong interpersonal skills and English communication skills
• Strong computer skills
• A passion for guest service
• Excellent team spirit
• Ability to handle many conflicting priorities at any given time
• Able to work well under pressure
• Willing to work shifts (incl. Night shifts)