FIT & Reservations Coordinator
You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update your team on various projects.

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What is in it for you:

• Employee Assistance Program (EAP)
• Extended Healthcare Plan Coverage
• Opportunity to develop your talent and grow within the Company and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• All Heartists Travel Program for stays at properties world-wide

What you will be doing:

• Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards 
• Responsible for making room reservations for the Leisure/Group/Tour & FIT (Free Independent Traveler) segments as assigned within the department. 
• Ensure that the Reservation Daily Check List is completed 
• Respond to all faxed reservation requests in a courteous, efficient, professional and friendly manner 
• Maintaining and responding to all requests received in the Reservations email address 
• Convert reservation sales calls to actual bookings 
• Conduct "Competitive Call Arounds" when required 
• Correspond with guests/clients to meet and then exceed expectations via fax, email and or by phone 
• Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests 
• Liaise with Front Office Tour Agent to ensure arrival preparations are completed as appropriate. 
• Assume responsibility for reservation duties as assigned 
• Complete office administrative duties where required (filing, internal/external mailing, re-stocking of office equipment etc) 
• FIT Reservations Processing & Maintenance 
• Liase with Tour & Travel Sales Team, and with Tour Distribution & Services 
• All other duties as assigned

Your experience and skills include:

• Certificate/Diploma/Degree in Hospitality Management an asset 

• Strong keyboard skills, 40 WPM 

• Excellent telephone manner mandatory - must enjoy working on the phone and talking to guests/travel agents/internal colleagues all day 

• Sales experience an asset 

• Empathetic tendencies and compulsion to exceed guest/co-worker expectations 

• Previous reservations experience a strong asset 

• Previous experience with Opera (Micros-Fidelio) an asset 

• Good working knowledge of Microsoft Excel, Word and Email 

• Able to work as a contributing member of a team as well as independently 

• Ability to work fluctuating shifts

Physical Aspects of Position (included but not limited to):

• Frequent sitting throughout shift 
• Occasional lifting and carrying up to 20 lbs 
• Occasional kneeling, pushing, pulling, lifting 
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

Note: Must already be legally entitled to work in Canada to be considered for the position.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS