Reservations Coordinator

As a Reservations Coordinator, you act as a key liaison to potential guests of Fairmont. You will be responsible for ensuring all guest requests pertaining to reservations are handled in a timely manner while also maintaining rapport with customers. Providing exceptional service and memorable experiences is at the core of Fairmont’s values. 

 

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

 

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Respond to all guest requests in person, via email, or via phone
• Ensure revenue is maximized through up-selling
• Respond to questions about the hotel’s amenities and services
• Quote room rates, room availability, and booking policies
• Book room reservation requests and enter rooming lists
• Apply billing parameters to reservations in accordance with client and business needs
• Communicate amenities and available services
• Process Travel Agent commissions and research past due commission claims
• Shifts may include weekends and holidays
• Assist with other tasks as required and where necessary to ensure optimum service to guests

 

 

Your experience and skills include:

• Diploma or Degree in Hotel/Hospitality Management an asset
• Previous experience with CRM (Opera) and MFR (Opera CRS) systems
• Fluent in English, with excellent communication skills (both verbal and written)
• Fluency in a second language, preferably Spanish an asset
• Strong interpersonal communication skills and problem solving abilities
• Proficiency in Microsoft Office Applications including Excel necessary
• Ability to suggestively upsell products and services
• Ability to create and maintain organized records of customer information and data

 

Physical abilities:

• Remain in stationary position (sitting) for 6-8 hours throughout work shift

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Your team and working environment:

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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