Job Title:

Sofitel New York is looking for a motivated and excited Reservations Coordinator to join our Reservations team! The Reservations Department’s vision is to provide the highest level of excellence and to meet and exceed Sofitel New York’s Five Star standards.  We operate with a professional approach to all issues, while anticipating needs to achieve our guest’s satisfaction.

What is in it for you:

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow with the Company
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

 

What you will be doing:

• Answer reservations phone and create/modify/cancel bookings as necessary while liaising with our guests
• Cross-reference all reservation bookings to check accuracy for all third party billing, arrival and departure dates, guest profiles, room blocking, special requests, traces, and ensuring stellar attention to all VIP guests
• Review Arrivals/Reservations Entered reports daily and make adjustments as needed
• Process special billing requests and commissions weekly
• Ensure accuracy and attention to detail
• Processing of no shows, facilitating communication between all departments involved
• Test calls to competitive set hotels and Global Reservation Center
• Liaise with Sales team in coordinating group bookings
• Set up group room blocks, rooming lists, billing, or special notations and make group reservations against room block
• Monitor room inventory and notify Reservations Manager of any immediate changes
• Run daily reports and complete daily shift task list
• Assisting with other duties assigned
• Maintain positive working relationships with colleagues, travel agents, Global Reservation Center agents, and other parties associated with the reservations process
• Participate and adhere to Accor Hotels Policies & Procedures
• Complete office administrative duties where required

Your experience and skills include:

• Must be fluent in English (speaking/reading/writing), proficiency in French a plus!
• At least two years prior luxury hotel experience with a minimum of one-year experience in Reservations.
• Working knowledge of the following: Property Management Systems (preferably Opera or TARS), Central Reservation Systems, Microsoft applications including Outlook, Excel, and Word.
• Candidate must be positive, motivated, kind, team player, well organized, efficient and informative
• Quick learner
• Punctual, enthusiastic, and detail oriented, thorough
• Be able to work effectively in a collaborative office environment
• Strong organizational skills
• Able to work as a contributing member of a team as well as independently
• This position is Not Remote. 
• The hotel is unable to assist candidates in obtaining work authorization documents. 
• Visa Requirements: Must be legally eligible to work in the United States.

 

Your team and working environment:

Ideally, situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms and suites provide a haven in the midst of the hustle and bustle of the city.  With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/