Reservation Manager
Inspiring and engaging. As a Rooms Manager, you will show your leadership and interpersonal strengths to maximize the Reservation Operations, and ensure an exceptional guest journey.
 

Your experience and skills include:

- Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously.
- Previous experience as a Reservations Manager in a luxury hotel or resort required
- Experience in the New York market an asset
- Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
- Proven leadership, organizational and guest service skills.

What you will be doing:

- Select, train and evaluate the performance of all reservation staff.
- Responsible for the creation of department and individual incentive programs.
- Ensuring daily tasks and checklists for all reservation colleagues are completed.
- Provide leadership, motivation, training and support to the Reservations Department including Reservation Sales Agents, Tour Coordinator, Corporate Reservations Coordinator and Group Rooms Coordinator.
- Ensure the maintenance of the training manual for the Reservations Department.
- Conduct monthly department meetings and weekly briefings.
- Ensure all Reservation Sales Agents are well trained and informed of all rates, promotions and corporate programs such as Reservations Plus and Fairmont President's Club.
- Maintain a close and effective working relationship with all supporting departments.
- Conduct regular audits of GRC (Global Reservations Centre), GDS, Third Party Sites, Property Manager, MFR (CRS) and Sellweb to ensure accuracy in rates, packages, promotions and availability.
- Ensure the accuracy of TA commissions both actual and forecasted.
- Creation and distribution of the weekly and monthly reports.
- Participate in weekly revenue management meetings and report preparation.
- Assist with ensuring all Sell Level changes and revenue strategies are administered in MFR/PM
- Scheduling of the reservations staff in accordance with business demands while adhering to the payroll budget
- Ensure all OXI interface issues are addressed
- Set a leadership example for the department in professionalism and striving to exceed guest expectations on a daily basis.
- Problem solving and coaching staff in situations to ensure that guest expectations are exceeded.
- Attend pre-convention meetings as required.
- Responsible for all communication between GRC and the hotel; including the updating of Sellweb and GDS information.
- Ensure the Reservations office adheres to all health & safety standards
 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS