Novotel sunshine Coast Resort is currently seeking a passionate Reservations Sales Agent to join our friendly & professional Reservations team on a casual basis. Reporting to the Executive Assistant Manager - Commercial, you will provide friendly service to our guests

In this role you will:

• Use the hotel systems to process and input all reservations types within the same working day
• Responding to guest calls according to hotel policy and ensuring an outstanding guest experience
• Ensure accurate data is recorded for all reservations
• Upkeep of all reservation records
• Ensure timely communication with guests in line with company policy and procedure
• Maintain a positive selling approach to maximise up selling and additional revenue

To be a successful Heartist you will have:

• A friendly, customer focused attitude and be Guest Obsessed!
• Initiative to ensure that interactions with our customers are positive & real
• Previous customer service or hospitality experience (not necessary but ideal)
• Confidence in liaising with various internal and external clients
• The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends

Some of the benefits for working at Novotel Sunshine Coast Resort:

• Access to Accommodation & Food & Beverage discounts across the Accor group 
• Complimentary staff meals while on duty
• Beautiful Sunshine Coast resort location

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.