The Brisbane Airport Hotels Group encompasses the Pullman and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have 375 guest rooms, 2 restaurants, Rooftop Bar & Restaurant, Executive Lounge and 13 meeting spaces collectively totalling 1800m2.  Located adjacent to the Brisbane Airport Domestic Terminal, it is the first accommodation and meeting and event space to be developed in this precinct.  

Pullman Brisbane Airport is currently looking for a Reservations Sales Agent on a full-time basis. In this role, you will be required to report to the Reservations Manager and be responsible for creating a memorable experience for our guests. Through the use of reservation skills, you will accurately and efficiently receive and process guest reservations whilst observing and adhering to the policies and procedures for the operation of the property. In addition you will offer customer’s assistance at all times through professional telephone etiquette and by providing accurate and helpful information regarding the hotel’s facilities and services.

Key Responsibilities Include but not limited to:

• Taking accommodation reservations over the phone, email & via the internet.
• Processing and inputting reservations.
• Assisting with reservation enquiries, cancellations and amendments to bookings.
• Effectively dealing with groups, corporate companies and travel agents in an accurate and timely manner.
• Preparing quotes based on clients’ needs.
• Up-selling rooms.
• Assisting with reception and guest enquiries.

To be successful in this role, you MUST have:

• An excellent telephone manner & customer service skills.
• Strong written & verbal communication skills.
• A can do attitude and the ability to work effectively within a team.
• Ideally, you will have a minimum of 1 years’ experience in a similar role.
• Knowledge on EzRMS, Travelclick, Protel and/or Opera.
• A sound knowledge of Fidelio would be an advantage.
• Excellent grooming and presentation.

What we can offer you

• Monthly social events
• Accor discounts on accommodation worldwide
• Discounted meals and beverages
• Reward programs
• Flexible working hours
• Refer a friend incentives
• Subsidized onsite parking
• Discounted Air Train weekly pass

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.