A Reservations Supervisor with Hilton Garden Inn oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.

What will it be like to work for this Hilton Brand?

Hilton Garden Innﾙ is the award-winning, upscale, yet affordable, hotel brand. We continually strive to ensure today's busy travelers have everything they need to be the most productive on the road, no matter the occasion. With high levels of service and amenities usually only found in pricier hotels, guests count on us to help them be successful when they're on the road.

If you know what it feels like to succeed and you can perform on an award-winning team, you may be just the person we are looking for to work as a Team Member with Hilton Garden Innﾙ. Because itﾒs with the Hilton Garden Innﾙ where we speak success and where our Guests succeed.

What will I be doing?

As Reservations Supervisor, you oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist in the day-to-day operations of the Reservations Department

• Manage telephone, fax and eENGl enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates

• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue

• Produce quotations and written confirmation to all clients

• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

• Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction

• Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork

• Assist in the recruiting, managing, training and developing of the Reservation team.