Responsibilities:

• Answer all incoming calls in a friendly, energetic, and efficient manner.
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guideline
• Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Offering a personalized and customized reservations and customer service experience
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
• Meet personal and team sales targets
• E mails handling for Reservations and Customer service activities
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Other related duties assigned as needed

Candidate requirements:

• The ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
• 5 years work experience for work permit as per BOI requirement
• Native in Japanese (Verbal/Written) and proficiency in English Verbal/Written is a must.
• Effective in following and achieving department goals.
• Computer literate in Microsoft Window applications required.
• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Strong interpersonal and problem-solving abilities

Location: Metropolis Building, 22nd Floor, near BTS Phrom Phong exit 3, three-way intersection Sukhumvit 26.

Terms: Full time, 5 days/week

Requirement: Shift hours including weekend and public holidays