Responsibilities责任：

• Delivers the brand promise and provide exceptional guest service at all times.

  确保遵循品牌承诺并始终提供优异的对客服务。

• Provides excellent service to internal customers as appropriate.

  适时的为其他部门员工同样提供优质的服务。

• Be familiar with the residential and hotel products, services and policies & procedures.

  熟悉掌握公寓及酒店的产品知识、服务标准及酒店政策。

• Handles all external and internal guests’ requests, feedback, complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to any related managers on duty in a prompt manager.

  礼貌并有效地处理客人的投诉或询问，将客人投诉立即汇报至任何正在相关的值班经理。

• Maintains positive guest and colleague interactions with good working relationships.

  保持与顾客和同事之间良好的合作关系。

• Ensures that guest history records are accurately managed.

  确保客人信息的历史记录得到精确的维护。

• Support in other operational tasks or assigned project

  支持任何其他运营事项及项目计划

• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

  确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务