Field Trainer, MAC, Travel Retail China

Brand: Estée Lauder Companies

Description

Upon completion of 6 months of on the job training:

• Working as a MAC Artist at base store.
• Setting an example of professionalism, customer service and makeup artistry.
• Answering questions pertaining to customer service and product knowledge while at counters.
• Identifying training needs with Retail Managers and meeting those needs through one-on-one support.
• Communicating with Retail Manager regarding staff performance, ability, and morale.

• Observing and modifying, if necessary, the make-up art abilities and customer service skill levels.
• Evaluating training needs and suggesting methods of addressing these needs at the counter to the Retail Manager.
• Conducting and maintaining records of Skills Certifications of all Retail Employees at the location(s).
• Communicating training needs and accomplishments regularly to the Trainer.
• Assisting the Product Specialists to develop in-store training for new products and theme days/counter events schedules.

• Attending and participating in various developmental trainings.
• Attending monthly staff meetings and participating by presenting independent ideas and concepts, discussing departmental developments and coaching and supporting others.

• Assisting with the assessment of the effectiveness of at the counter training initiatives (e.g. In-store support, one-on-one consultations).
• Identifying and communicating training needs.
• Maintaining current and accurate records of training and certification.

• Assisting, as required, with the facilitation of the core training modules including Basic Training, MAC Total Service Experience, Creative Workshops, MAC Update, Orientation, Ultimate Make-Up Seminars.
• Assisting, as required, with special community projects, special events seminars and media events.

• Participating and or assisting with fashion shows and special events, as required.
• Identifying opportunities for MAC participation in-store events, working with the Retail Manager to execute the event.
• Providing event training to artists & freelancers prior to their event.

Qualifications

• Minimum high school education with specialist training in make-up.

• Proven exceptional ability in make-up application, organizational skills, customer service, public speaking and instructional training. Must be versatile.

• One year previous experience as a MAC Artist.

• Training and coaching new and existing employees and customers.

• Proven ability to provide guidance, instruction and product knowledge and training.

• Demonstrated ability to develop creative, challenging informative and fun ways to deliver training and educational information.

Job: Education / Training

Primary Location: Asia Pacific-CN-31-Jing'an

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: Yes, 50 % of the Time

Job Number: 191803