Resort Experience Operations Manager

Responsible for all aspects of managing Legacy Events and Special Events and Experiences on property. 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Develop event plans, continuously monitor program execution, performance and objectives and provide relevant post event recaps that showcase event ROI and effectiveness. 
• Demonstrate bigger picture understanding of marketing strategy and can translate how data insights/tactics associate with longer-term strategy objectives
• Align and work collaboratively with Marketing, PR, Retail, F&B, Rooms, Engineering, CCS, HR, and outside vendors to effectively manage and grow assigned events
• Support achievement of sales growth at a rate and profit margin consistent with the strategic business plan
• Create, communicate & manage to strict timelines for new and existing events
• Use internal/external data and metrics to maximize experience and financial success 
• Oversee the supervision of personnel, which includes selection, work allocation, training, performance and development. Coach and motivate team to achieve key results
• Communicate the status of each project to appropriate internal division heads
• Maintain a high standard of communication with events teams on programming and changes 
• Performs other duties as required and assigned

Your experience and skills include:

• Must have five (5) years of experience in executing the logistics of events within a fast-paced team environment with strong attention to detail while managing event teams
• Working knowledge of Marketing, Retail, F&B, Concessions a plus 
• Experience booking entertainment, acting, performing, and dancing  a plus
• Functional Knowledge and Business Expertise Required
• Must have Maricopa County Food Handlers Card and AZ Liquor Server Certification
• Must be fluent in Timesaver, Excel, Word, Publisher, Micros, Opera 
• Proven ability to drive sales results through a strong level of business acumen
• Demonstrated success in talent development/management
• Availability for varied weekly shifts including weekend, closing, holiday, and peak shifts

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience
Feel Valued, Feel Sparked, We Are One
 
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS