Restaurant Service Captain
THE FINE WINE EXPERIENCESai ying punUpdate time: August 15,2020
Job Description
Job Description:
- Completes the daily responsibilities that are set for each individual shift
- Complete closing duties, including restocking items, turning off lights etc
- Conducts monthly inventory checks on all operating equipment and supplies
- Take an active role in coaching and developing junior staff
- Any other duties related to food and beverage service assigned by the manager
- Check with guests to ensure satisfaction with each food course and beverages
- Responsible for cleaning, collecting and returning food and beverage items to proper area
- Maintain cleanliness of work areas, china, glasses etc. throughout the shift
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
- Present accurate final bill to guests and process payments
- Perform shift closing on the Point of Sales terminal and tally cash and credit card settlement
- Ensures that the restaurant is always kept clean and organized, both at the front as well as at the back of the house area
- Ensures that the restaurant brand standards and SOP's are consistently implemented
- Work with fellow staffs and manger to ensure that the restaurant achieves its full potential
- Able to answer any questions regarding menu and assist with menu selections
- Able to answer any questions regarding menu and assist with menu selections.
- Able to anticipate any unexpected guest need and reacts promptly and tactfully.
- Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
- Serve food courses and beverages to guests.
- Set tables according to type of event and service standards.
- Record transaction / orders in Point of Sales systems at the time of order.
- Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Always greet and welcome guests promptly in a warm and friendly manner.
- Always thank and give fond farewell to guests conveying anticipation for their next visit.
- Assist guest with table reservation.
- Assist guest while seating.
- Ensure guest are serviced within specified time.
- Has a good knowledge of menu and presentation standards.
- Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
- Able to answer any questions regarding menu and assist with menu selections.
Job Requirements:
- Good command in both spoken and written English
- Should have pleasing personality
Working hours : 5.5 days per week
Annual Leave: 7 days/ year
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