Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜单知识并可以自如地向客人介绍。
Understand dietary requirements and offer appropriate suggestions.
理解健康食品，并可以向客人提出合理的建议。
By keeping areas clean at all times.
保证餐厅的整洁。
Be able to make suggestions on the menu that might suit guests of different nationalities.
根据客人的不同国籍，推荐菜单上的食品。
Undertake steps/process to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner. This includes setting tables, having all equipment ready for service and ensuring you have been briefed by your supervisor for the shifts activities.
遵守工作程序，确保餐厅根据早、中、晚餐以及客人的要求正确摆台，包括摆台的准备工作，各种服务设备准备就绪。以及自己已经被当班主管做好关于本次活动细节通知。
By ensuring everything is clean and tidy, ready for guests to enter the restaurant.
保证各种设备设施的清洁，随时可以对客服务。
Greet guests with smile offer assistance with coats, bags etc., and introduce yourself.
微笑迎接客人，协助客人存放外套及背包并作自我介绍。
All guests must be offered a drink within the first five minutes of being seated and quickly followed up with a food menu.
保证客人就座后的五分钟内提供饮料，随后提供食品菜单。
Ensure all service procedures are carried out to the standards required.
确保所有服务都符合标准。
By replenishing drinks, never letting cup or glass to become empty.
保证询问客人的饮料是否续杯，保证不发生空杯的情况。
Take personal responsibility for the service experience of all guests in your designated area.
在对所有客人的服务中尽到职责。
Guests have appropriate cutlery before each course is presented.
在服务每道菜之前，为客人准备相应的餐具。
Guests have appropriate cutlery before each course is presented.
在服务每道菜之前，为客人准备相应的餐具。