Task Description
 
Project Planning and Coordination
•Support for contract activation related projects, aligned with project team for the clear scope, timeline, budget & resource requirements.
•Plan and follow up working package/tasks from BU side.
•Coordinate and arrange discussion between project team and BU side, make alignment for decisions.
•Complete BRDs preparation, FRS review.


Project Management and Follow-up
•Fully engage in assigned projects and working packages and support for project go-live and post go-live issues.
•Update project status regularly with all stakeholders.
•Ensure timely & transparent communication and escalation of all issues, risks within the project and provide recommendations on how to solve the problems.
•Support supervisor in team resource plan and project quality assessment.
•Define new process and deliver to related parties by training/knowledge.
•Manage, monitor & document all project related tasks.
•Support supervisor on foreseeing business challenges and feasibility study.


Process and Manual Optimization and Audit related tasks
•Update contract activation processes, manual and checking points etc. upon request or periodically.
•Arrange the discussion on checking points and make alignment with related teams.
•Raise and collect ideas of process & system improvement and checking points change.
•Support for all internal and external audits, coordinate for docs providing, sample check and other tasks.
•Follow up for audit findings, align with other teams if necessary.
•Test AHT when necessary and update to the report and vendor.


Special Case Handling with Internal and External Customer
•Support vendor for any inquiries and issues in their activation work including answering questions, coordinating between vendor and AFC related teams.
•Answer the dealer inquiries and follow up for any special cases and issues.


Others
•Complete other ad-hoc tasks assigned by supervisor.