Objective of Job
Perform evaluation and approval of retail credit applications within the credit rules, corporate guidelines and legal/compliance requirements in a time manner;
Communicate with dealers, customers and agencies with the objective to deliver the highest possible level of service to customers.
Enssure implementation and ongoing improvement of retail credit services in all aspect of credit operation functions.
Monitor CAP, PBOC, NCIIC and other related system’s performance, provide suggestions of optimization; Conduct IT system testing for various updates to ensure system matching our business needs.Provide the management with prompt information and profound analysis of vendor services.
Task Description
1. Credit operations
- Processing of retail credit applications check through system work queues within timeline requirement and accuracy.
- Approval of incoming retail credit applications within defined retail credit standards ensuring the credit quality.
- Carry out credit application assessments according to defined processes & timeline requirements.
2. Services and communications
- Provide excellent services and professional communications to customers and dealers and field staffs in respect of Sales, system, Retail Credit, New Business, by handling of all incoming calls or face to face contacts.
- Communicate with internal departments, i.e.DSMs, FCs on applications, cooperations etc.
- Ensuring that performance targets are accomplished.
3. System testing and monitoring
- Monitor CAP, PBOC, NCIIC and other related system’s performance, provide suggestions.
- Conduct IT system testing for various updates to ensure system matching our business needs.
- Implement and manage the credit system development projects.
- Take a lead in retail credit related projects and coordinate projects between different work packages.
4. Others
- Conduct other tasks as required, such as vendor management, by your supervisor to support achievement of the company’s business objectives.