Siemens Healthineers is building tomorrow’s talent. Shape the future with us. We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technologies around the world. Why you’ll love working for Siemens Healthineers; Freedom and a healthy work-life balance – Embrace our flexible work environment with flex hours, telecommuting and digital workspaces. Be part of exciting and innovative projects that help solve some of the world’s most significant health problems. Engaging, challenging, and fast evolving, cutting edge technological environment. Opportunities to advance your career. Competitive total rewards package. Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle. Contribute to our social responsibility initiatives focused on access to education and technology, and sustainability, making a positive impact on communities. Participate in our celebrations and social events. Opportunities to contribute your innovative ideas and get paid for them! Employee perks and discounts. Diversity and inclusivity focused. Siemens Healthineers is proud to be a Great Place to Work-certified company® in Canada for 2020-2021, 2021 Best Workplaces in Ontario™, and 2021 list of Best Workplaces™ for Women. As a leading medical technology company, Siemens Healthineers enables healthcare providers to increase value by empowering them on their journey towards expanding precision medicine, transforming care delivery, improving the patient experience, and digitalizing healthcare. Siemens Healthineers is continuously developing its product and service portfolio, with AI-supported applications, digital services and clinical Point of Care diagnostic products, that play an increasingly important role in the next generation of medical technology. These new applications will enhance the company’s foundation in in-vitro diagnostic, image-guided therapy, and in-vivo diagnostics. Siemens Healthineers also provides a range of services and solutions to enhance healthcare providers’ ability to provide high-quality, efficient care to patients. Siemens Healthineers in Canada stands for engineering expertise with a pioneering spirit in exploring and developing business opportunities to help healthcare providers achieve their goal of improving outcomes while reducing costs. Our 800 employees in Canada located across Canada and 54,000 worldwide, work together to deliver solutions for healthcare providers, resulting in 70% of medical decisions being influenced by the technologies we provide. Our impact: • 70% of critical clinical decisions are influenced by the type of technology we provide. • More than 31 million Canadians benefit from Siemens Healthineers products every year. • An average of 85,000 Canadians per day receive treatment or tests from a Siemens Healthineers device. • Siemens Healthineers participates in 30 healthcare research collaborations in Canada and around the world. https://www.healthcare.siemens.ca/healthcare-company-profile/about What you’ll do: · Perform customer service within the material Returns Administration · Track, acknowledge, and process Field Service and/or Customer Spare Parts Returns · Work closely with 3PL managing all country returns · Track and monitor inventory levels for local inventories · Escalate and expedite return / credit orders with affiliates and 3rd party vendors · Process shipment discrepancies · Identify and report return / credit order discrepancies · Prepare return / credit management reports as required · Address and resolve simple customer and/or field service related inquiries within the Customer Care Center · Perform filing and archiving activities · Substitute for and/or assist department staff · Provide back up support for Point of Care Repair Department · Provide back up support for Tool Calibration services · Perform other duties as required · Work closely with 3PL managing all country returns to ensure no delay in return shipment to our affiliate for credit processing What you’ll need: · Post secondary education or equivalent · Knowledge of SAP Order Management (including Purchase Order Management) · 1-3 years of related experience · Organizational, interpersonal and communication skills · Problem solving and analytical skills · Knowledge of related products and/or services · Strong attention to detail · Ability to work within a team environment · Ability to work in fast paced and time sensitive environment · Working knowledge of related computer applications · German language is an asset · French language is an asset Organization: Siemens Healthineers Company: Siemens Healthcare Limited Experience Level: Mid-level Professional Job Type: Full-time Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment. By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca. Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour ce poste. 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