Report to:         Fulfilment Manager 

NATIVE UNION is a multiple award-winning premium tech accessories brand. By combining the finest materials, functional design, and considered details, NATIVE UNION creates products that enhance the way we live with our tech. With offices in Hong Kong, Los Angeles & London, NATIVE UNION products are retailed in the finest stores in over 60 countries around the world.

To support our fast-growing Brand and to reinforce our Supply Chain and Logistics function, we are creating a new role, and actively looking for a dynamic and motivated Reverse Logistics & Customer Service Coordinator. 

Main Responsibilities: 

The Reverse Logistics & Customer Service Coordinator will perform a variety of duties to manage the flow of reverse logistics materials including, but not limited to, inbound processing, product inspection, and product disposition.   Duties include:  

• Organize and process incoming return materials against the appropriate return material authorization (RMAs) & SOP;
• Follow guidelines for recycling and related processes;
• Coordinate with LSPs for quotations/ for each return or disposal job in a timely fashion
• Timely record the return order with good reference;
• Follow through & overarch the entire reverse logistics operations to ensure no slip of attention.
• Coordinate with WH & finance to ensure correct return records are registered in NAV and WMS.
• Work closely with Sales, Planning & Finance to ensure all ambiguities are well discussed.
• Organize in liaison with Production Manager the recycling and repairing of Products, when applicable
• Follow Company manufacturer refunds and credit notes in liaison with Procurement Manager
• Produce periodic reporting of reverse logistics indicators  

Requirements: 

• Reverse Logistics experience is mandatory
• Degree in Logistics, Supply Chain or related background with a minimum 2 years of related experience, either in warehouse/distribution center operations or international complex distribution
• B2B Customer-service and/or 3PL transportation experience preferred.
• Experience coordinating or working with multiple customer-facing employees required
• Experience in creating, generating and communicating performance reports required.
• Advanced communications skills in English
• Experience in coordinating the planning of new processes preferred.  

Personal Qualities 

• Willing to learn and take over new responsibilities in the Company
• Trustworthy, fair, with high integrity and ability to handle confidential matters with discretion
• Confident, self-motivated with strong sense of responsibility, able to use own judgment, take initiative and make day to day decisions
• Energetic and hard-working, willing to take a hands-on role and able to multi-task, meet deadlines and work under pressure
• Enjoys working in a diverse culture environment  

Package  

• Attractive compensation package
• Above average paid holiday
• Comprehensive medical insurance plans  

Interested parties please apply by sending your resume including current and expected salary with date of availability. 

About NATIVE UNION 

Native Union is an award-winning product design company bringing a unique and sophisticated perspective to the booming mobile accessories market. In a market dominated by nondescript plastic products, Native Union creates accessories with inherent warmth, personality and individuality, through its dedication to sophisticated design, innovative materials and an obsession with details.   

www.nativeunion.com