The Risk Operations Senior Manager will report into the Head of Risk and Control for Citi Risk Shared Services (CSS). This position will work on leading the CoB effort and supporting EUC and Blueworks for CSS. This would include updating Management Control Assessment (MCA). The position will have responsibility of reviewing RPAs for CSS. The ideal candidate must be a strategic professional who has the ability to manage the CoB framework and be an advisor to the business for 87 Global CoB Entities. Duties include:

• Assisting globally all Business Recovery Coordinators (BRC’s) with all CoB
• Supporting Denial of Service (Dos) Testing and Technology Testing
• Supporting End User Computing (EUC) Testing
• Ensure all Call Tree Testing is completed
• Ensure all Denial of Access (DoA) publications and testing is completed
• Creates, contributes and adjusts all components of a CoB Plan
  • Business Impact Analysis (BIA)
  • Business Recovery Plan (BRP)
  • Crisis Management Plan (CMP)
• Monitor and assist with completion of Monitoring and Reporting (M&R)
• Create and update CSS Wallet Cards for all Citi Shared Centers
• Independently assess the effectiveness of CoB controls.
• Act as advisor on COB and EUC to Senior Leads and other R&C teams in CSS

• Support internal and external audits related to CoB and EUC.
• Facilitate completion of departmental goals
• Propose creative and pragmatic solutions for risks and control issues.
• Work on specific global initiatives and/or audits when it impacts the CSS Center.
• Manage and monitor control related audit activities, corrective actions and communicate to staff & management about status, due dates, etc.
• Support COB assessment reviews.
• Establish and maintain effective customer focused working relationships with managers, customers, audit partners and other colleagues during the course of work.

The Ideal candidate will have highly analytical, management and communication skills. To qualify for this position you must have a minimum of 6+ years of experience in risk advisory, operational risk, compliance, and/or internal control with a focus in Continuity of Business within the bank industry and the following:

• BS Business Administration, Finance or Accounting, or Equivalent experience
• 6+ years of CoB or Internal Control experience including Audit
• Understanding of the COSO principles
• Experience in conflict management and able to deliver contrary views in a professional manner.
• Business experience working in finance or risk for part of their career.
• Experience with applying principles, methods and techniques in the design and operation of process controls and their system components; including business process and entity relationship analysis.
• Comprehensive knowledge of compliance policies, processes, and proficiency in risk and control related practices.
• Capable of providing leadership and present at senior level.
• Well versed in developing new ideas and improving current processes and proactively engage business and functional managers to mitigate risks.
• Experience with process flows.
• Requires a collegial and service oriented demeanor
• Ability to challenge existing convention of thinking within Financial and Risk Operating units.
• Strong Presentation skills - Create presentation and comfortable with public speaking across various forums.
• Able to identify trends and themes from high volume information sources and synthesize reports for easy consumption of senior business managers.
• Skilled at building partnerships and drive execution across functions and regions; collaborates well with others with crossing cultural global teams.
• Project management experience is a plus.

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US

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Time Type :Full time

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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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