At AIA we do things differently to make a healthy difference in people’s lives. That difference starts with every individual at AIA. We provide an environment and culture that helps our people live well and enjoy a meaningful life, at work and at home. We’re serious about helping people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. If you want to make a healthy difference everyday - for yourself and others - then we want to hear from you.

The opportunity:

As a Risk and Compliance Specialist, you will be responsible for delivering on AIA’s purpose, vision and strategy by developing, supporting and championing a high performing risk culture. This is a line 1 risk and compliance role and we are accepting applications from Melbourne and Sydney. 

To do this successfully you will:

• Identifies and investigates incidents, providing assistance and coordination through to the rectification and closure. This includes working with the business to identify the root cause, obtain complete and accurate data extracts, and source legal advice where required.

• Support the management of risk and audit issues identified, ensuring all quality root cause analysis is conducted and corrective action is taken to improve the customer experience.

• Develop strong relationships with key stakeholders across the Life Insurance business unit.

• Identifies and addresses gaps in business knowledge of risk and compliance frameworks.

• Support the Life Insurance risk function to ensure customer obligations are met through effective processes, procedures, controls and reporting.  

• Support appropriate frameworks and controls, to ensure the Life Insurance business unit operates within the enterprise risk appetite and complies with required standards and regulations.

• Support in the delivery of Risk and Compliance plans for the Life Insurance business unit.

Successful applications will have:

• Experience in a risk and compliance role, preferably within Life insurance.

• Experience in driving a customer and risk focused culture and delivering shared value outcomes for customers, partners and the enterprise. 

• Proven track record of identifying, managing and mitigating risks in an operational environment, achieving business delivery outcomes and exceptional customer service.

• Understanding of the key moments of truth within operations across claims, underwriting, administration and contact center.

• Robust knowledge of risk and compliance frameworks, methodologies and approaches.

• Effective consulting and stakeholder management skills.

• Sound influencing skills required to engage with stakeholders at various levels of the organization.

• Ability to effectively prioritise and execute tasks in a high-pressure environment.

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills

• Career development through internal mobility opportunities

• Work for a business helping millions of Australians and make a difference to someone’s life everyday

• Access additional leave days a year to recharge and refresh yourself

• Enjoy wonderful Health and Wellbeing initiatives that support you

• Work with supportive and inclusive managers

• Flexible working arrangements

Applications close on 14th January 2022.

AIA Australia will be at limited capacity over the end of year period so there may be a delay in responding to your application.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Laura-L.Walsh@aia.com

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.