Robotic & Cognitive Centre (RCC) – Operations Manager

Location: Cambridge, UK / Warsaw, Poland

Are you interested in Automation and Process Optimisation techniques, and the potential for their combined impact on the future of work? If so, join the expansion of our AZ Robotic & Cognitive Centre (RCC), to support the development of life-saving medicines by exploiting the benefits of process automation across AstraZeneca.

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies.
 

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.
 

A new & exciting Robotic & Cognitive Centre (RCC) team was established within AstraZeneca in 2018 to create internal shared services capability to deliver on the broad potential for Automation across the enterprise. Since then the RCC has been scaling process automation across our different functions, and is now a credible, fully formed team, that is continually building increased levels of interest & demand.
 

To support the continued expansion of the RCC and the scaling of process automation solutions across AstraZeneca, we are now seeking an RCC Operations Manager.  This role will work with GBS and IT teams to drive operational performance monitoring for the development of / reporting on live automations; drive the identification and implementation of continuous improvement initiatives; and ensure adherence to and evolution of RCC quality and compliance standards.

The role holder should have a strong interest in automation & analytics and be familiar with system delivery using Agile development methodologies.  This experience will be combined with an analytical mindset, awareness of business or IT operations management, an ability to communicate and collaborate across functional boundaries, and experience in customer and stakeholder engagement.

Main duties and responsibilities:

Monitoring of operational performance

• Track and report on the automation pipeline & delivery status; manage operational performance analytics and benefit reporting for live automations

• Work with IT to ensure effective service management of live automations; support in the identification and investigation of problem areas, driving root cause analysis where necessary

• Manage the assessment and tracking of business change requests

• Proactively manage RCC wide risks and issues, and support the team in the assessment of risk factors for proposed automation projects
   

Drive Continuous improvement

• Collaborate with others in the RCC team to drive the identification of continuous improvement opportunities across the RCC delivery lifecycle and embed new ways of working

• Manage and report on customer satisfaction survey and improvement actions

• Own and manage effective business training material in relation to the management of ‘digital workers’; assist with team capability framework development, and the implementation of learning & development initiatives (as required)
   

Maintain and evolve RCC quality and compliance standards

• Support the ongoing evolution of the RCC Operating Model, Playbook and Standards Framework

• Work with IT, Business quality and compliance teams to ensure that RCC methods and tools continue to align to required standards

• Support the Operations Lead with other general RCC governance activities / ad-hoc reporting

Essential requirements:

• Experience of technology implementation (RPA, ERP, workflow etc) and an understanding of Agile delivery methodologies

• Service management or other business operations experience

• Definition and monitoring of operational procedures

• Strong analytical skills to be able to interpret and drive performance analytics

• Energetic and self-motivated

• Stakeholder management, influencing & presentation/oral communication skills

• Willingness to undertake some domestic/international travel (as required)

Desirable:

• RPA or other automation technology experience

• Awareness of IT development quality management frameworks e.g. Sarbanes-Oxley or Good Manufacturing Practices

• Experience of MicroStrategy or other business intelligence tools

• Experience of system delivery in the Pharma industry

Why AstraZeneca?

A high performing team, we are united and motivated by our shared purpose – to deliver life-changing medicines. We come to work each day to make a difference – to patients, society and our company. You will be valued. Not only for your unique contribution, skills and background, but because we recognise people are our greatest asset. Here we are dedicated to being a Great Place to Work
 

So, what’s next?
Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.
 

Where can I find out more?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/

Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.