Position: Room Attendant

Department: Housekeeping

Purpose: To service guest rooms in accordance with Perfect Room Standards.

Reports to: Executive Housekeeper and Housekeeping Supervisor

Essential Functions:

• Responds to all guest requests appropriately. Always greet our Guests warmly with a smile, call them by name whenever possible.
• Responsible for servicing an assigned number of guest rooms
• Keeps the supply cart and immediate work areas neat and organized at all times
• Checks all equipment prior to and after its use to ensure that it is in good working order
• Removes room service tables, trays and garbage from guest rooms
• Strip bed using proper techniques and change bed linens on a daily basis
• Removes soiled towels and replace as needed
• Place soiled linens and towels down linen chute.
• Clean shower walls, tub, sink vanity (all items on counter ),  toilet and floor  on a daily basis
• Spot clean walls, window glass and sill, doors and baseboards
• Dust and clean all furniture daily, including chairs, lamps, desk, tables and TV.
• Replace any stationery items and in-room amenities as needed
• Replace any used drinking glassware with sanitized ones
• Replace terry and robes as needed
• Clean  refrigerator, ice bucket, coffee maker, telephones, clock/CD/radio, TV remote
• Cleans all mirrors and picture frames throughout room on a daily basis
• Ensures all light bulbs throughout room are working and replace as needed and/or call for assistance
• Hand in any articles (lost and found) to a Supervisor or turn it in to the housekeeping/loss prevention office
• Recycle at every opportunity (newspaper, glass bottles, etc.
• Performs any special duties as assigned by management.

Hotel Specific Essential Functions: 

• Greet Guests meeting the 10/5 standard
• Enters guest room following appropriate security standards
• Have knowledge of  overall hotel facility and various services 

Tools and Equipment:

• Operate vacuum cleaner and handling procedures of various cleaning chemicals (SDS, right to Know program and Blood borne Pathogens).
• Use of telephone system     
• Use of department paging/radio communication system

Working environment:

• Constant mobility (walking, standing, bending, use of hands), lifting up to 25 lbs., pushing of  carts or luggage like carts, bags with linens or trash.

Job Requirements

Experience:

• Minimum two years’ work related experience in housekeeping department required.
• Hotel experience

Skills:

• Reliable, honest, dependable.
• Excellent customer service skills, enthusiastic, out-going personality and interpersonal skills.
• Guest relations etiquette.
• Problem solving techniques