REQ2024 Room Attendant (Open)

Position Summary

Room Attendant is responsible for the servicing and turndown of the guest rooms and cleanliness of the service areas in accordance to the company’s standards.

Primary Responsibilities

• Provide cleaning service and turn by following company’s standard.
• Deliver and refill mini bar products, fruits and amenities in guest rooms in accordance with established company’s checklists and standards in an efficient and professional manner while maintaining guests’ privacy and comfort.
• Refill amenities and general items of Floor Pantry and Mini-bar.
• Delivery of special amenities and set up for guest rooms upon request (e.g. decorations on special occasions).
• Maintain knowledge of the Hotel and guest rooms including facilities, restocking requirements and operations to ensure that guest queries can be answered or referred promptly.
• Adhering to all security and maintenance procedures and practices including reporting any unusual or suspicious incidents, hazards or people, complaints and missing or damaged items in a timely and accurate manner.
• Actively participate in Health & Safety activities to ensure that workplace hazards are minimised and the health and safety of all employees is valued.
• Communicating with fellow team members and departments to proactively service guests and ensure the standards are maintained and guest requirements are satisfied.
• Maintaining the cleanliness of the back of house areas ensuring they are clean and free of risks including using appropriate cautionary signage to alert guests and fellow staff of potential risks as required. Adhere to all Company policies and procedure.
• Report accidents, injuries, unsafe work conditions and/or security issues to supervisors.
• Perform other reasonable job duties as assigned by supervisors from time to time.

Key Performance Indicators:

• Cleanliness of the guest rooms and service areas
• Guest satisfaction survey

Qualifications

Experience

• Previous relevant experience is an advantage, preferably with 5 star hotel
  

Education

• High school diploma or equivalent professional training is preferable.

Skills / Competencies

• Has flexibility in approach to work and be able to step in if and when required to assist with room cleaning and other tasks as may be directed by the superior and manager.
• Has strong sense of teamwork and is committed to the team.
• Displays a high commitment to improving customer service, always strives to achieve Customer satisfaction.
• Has strong focus on attention to detail.
• Ability to communicate in Cantonese / Mandarin / English.
• Ability to move, lift, carry, push, pull and place objects on frequent basis without assistance
• Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
• Ability to work on overtime when needed

Job

Housekeeping

Primary Location

Macau SAR-City of Dreams Macau

Organization

City Of Dreams Macau