TASKS, DUTIES AND RESPONSIBILITIES
PROVIDE NEAT AND CLEAN ROOMS, AND HIGH SERVICE QUALITY

• Collects daily worksheet each morning with applicable keys, and returns it by the
end of the shift
• Keeps bedroom door open while working in the guest room, and locks door
properly when leaving the room
• Maximises job efficiency and neat, orderly appearance by maintaining supply cart
and vacuum cleaner
• Stocks supply of cart correctly in the morning and afternoon, with all necessary
linens, guest supplies, and cleaning equipment
• Sorts out any damaged linen or linen needing rewashing and returns them to
Laundry Department
• Cleans guest rooms daily according to operational policies and standards
• Removes soiled bed and bath linens, and replaces with clean linens
• Removes accumulated trash from rooms
• Cleans bathroom area
• Dusts all surfaces
• Replenishes promotional materials, literature and stationary
• Replenishes room amenities
• Vacuums room
• Reports unusual circumstances to Floor Supervisor
• Reports maintenance requests and replacement orders
• Leaves all guests belongings in stay over rooms unless they have been discarded in
the trash
• Assists guests and other departments by removing food trays and trolleys from
bedrooms
• Reports to the Floor Supervisor if a guest room has the “do not disturb” sign on the
door
• Reports to the Floor Supervisor if duvets, duvet covers, bedspreads or bed skirts
need changing
• Completes full cleaning of any room as requested by Floor Supervisor
• Attends to guest needs and requests courteously and efficiently

SAFETY, SECURITY AND HEALTH

• Ensures safety, maximum security and confidentiality to guests and hotel at all times
• Keeps master keys secure and returns it at the end of each shift
• Prohibits individuals access to bedrooms unless he or she can prove that he or she
is the guest in the room
• Reports any suspicious individuals seen in the building
• Turns in articles left in rooms to Floor Supervisor for proper “lost and fond”
handling
• Reports all potential and real hazards immediately
• Reports any defective equipment immediately
• Is fully aware of all departmental fire, emergency and bomb procedures
• Knows how to protect self against chemicals, and is aware of harmful chemical used
in department
• Works in a safe manner in regards to lifting, and utilises equipment, chemicals and
protective devises as instructed
• Looks for possible and probable hazards and conditions and brings them to the
attention of the Floor Supervisor
• Keeps self to the highest standards of personal hygiene, uniform, appearance, body
language and conduct

MISCELLANEOUS

• Adheres to hotel policies and procedures
• Starts working on time
• Wears appropriate uniform correctly, and makes sure it is in good condition
• Uses practical shoes approved by the Floor Supervisor
• Uses stockings at all times
• Uses no nail polish
• Is straight forward and brings problems and concerns to the Floor Supervisor
• Co-operates with other departments
• Attends meetings as required by Floor Supervisor or Executive Housekeeper
• Is a team player
• Attends training requested by Floor Supervisor or Executive Housekeeper
• Accepts flexible work schedule when necessary and requested by Floor Supervisor
or Executive Housekeeper
• Maintains own working areas, materials and company property clean, tidy and in
good shape; reports defective materials and equipment to Floor Supervisor
• Continuously seeks to improve way of working
• Brings ideas relating to the job to the Floor Supervisor’s attention
• Knows where to refer guests, and find information regarding hotel facilities, opening
hours and location of restaurants, bar, health club, parking, and location of public
and in-house telephones
• Is well informed of union agreements