• Guarantees the high standard of rooms services

• Is in constant contact with the other departments and ensures that information circulates smoothly between them

• Is responsible for consistency and coherence between different teams

• Ensures that all brand reference guidelines are correctly applied at all times

• Promotes the use of teams of receptionists and welcomers, ensures people are well suited to their jobs and that their roles are properly understood both by themselves and other hotel personnel

• Promotes within the department the use of automated check in and check out kiosks by guests

• Ensures that guests are followed up and offered appropriate services of a high standard

• Supervises the whole department's organisation and operations

• Presents the General Manager with a daily report on activities and events

• Initiates new projects, coordinating implementation and follow-up

• Diploma, degree or masters in hospitality – food & beverage, or hospitality management school

• 3 years' professional experience in a range of contexts (business sector, volume, country etc) and good knowledge of rooms professions

• Computer literate (Windows environment), PMS, Tars online and an aptitude for new technologies

• Languages: fluent in the national language, English and a 3rd language would be a plus

- Employee benefit card offering discounted rates in Accor Hotels worldwide.

- Develop your talent through learning programs by Academy Accor.

- Opportunity to grow within your property and across the world!

- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.