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Rooms Controller
Marriott International HQBatam cityUpdate time: April 20,2020
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Job Description
Posting Date Apr 20, 2020
Job Number 20033290
Job Category Rooms and Guest Services Operations
Location Batam Marriott Hotel Harbour Bay, Harbour Bay Complex, Batu Ampar, Batam City, Indonesia, Indonesia VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

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Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.


Batam is an island municipality of the Riau Islands Province of Indonesia. Located within the northernmost region of the country, Batam is also 20 KM off Singapore’s southern coast.


The 200 keys Batam Marriott Hotel Harbour Bay will be located on a waterfront site adjoining the Batam Harbour Bay Ferry Terminal. On other sides, it will be surrounded by new-build commercial and residential. The site is within 3 KM of most of Batam’s industrial parks and major oil-and-gas-related companies. The airport is 23 KM east of the site, or approximately 30-45 minutes by car.

The hotel offers 3 restaurants and 3 bars and lounges, 5 function facilities with a total event space of 1,720 SM. The Hotel’s ballroom – the second largest in the city and centrally-located next to the Harbour Bay Ferry Terminal – has the potential to be preferred venue for regional meetings, association gatherings and social events. Recreation facilities include pool, gym and spa.

 


Job Summary
 
     Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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