The iconic Beverly Hilton is looking for a Rooms Controller to join the fantastic Revenue team! This is a Full-Time role. 

Since 1955, the hotel has hosted memorable moments etched in history from dazzling red carpet events to celebrity galas and we want you to be a part of the team who combines the excitement and entertainment of Hollywood with the prestige of Beverly Hills.

This Forbes 4-Star hotel has over 500 rooms, 60,000 square of feet of banquet space, and 4 food and beverage outlets. This includes 2 restaurants, a lounge, and in-room dining.

Want to learn more? Hotel Website, Facebook, Instagram, YouTube

What will I be doing?

As a Rooms Controller, you will be responsible for daily room assignment of VIP's, all other special requests, and assists Front Desk with daily operations. More specifically you would be responsible for completing the following tasks: 

• Group Rooms Coordinator Duties: creating group blocks, reservations, billing, rooming lists, room assignments and others 
• PREA – Leading the process, Sending out the 24 hour Kipsu texts, Responding to Kipsu text responses from guests
• Inventory Balancing – Day of Arrival as well as looking 14 days out and balancing
• VIP guest service – ‘surprise and delight’ component for all suite bookings as well as any opportunities found via Kipsu
• Help with maintaining suite reservations, FIT reservations, internal reservations, fielding the reservations inbox if the reservations agents need assistance

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·         Access to your pay when you need it through DailyPay

·         Medical Insurance Coverage – for you and your family

·         Mental Health Resources

·         Best-in-Class Paid Time Off (PTO)  

·         Go Hilton travel discount program 

·         Supportive parental leave

·         Matching 401(k)

·         Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

·         Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

·         Career growth and development 

·         Team Member Resource Groups

·         Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable

Pay Range: The hourly rate is $22-33 per hour and is based on applicable and specialized experience and location.

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