Dreamed of living and working in one of Australia’s most iconic destinations whilst developing your career with Mantra Group? Looking for a rewarding role with endless development opportunities? This role could be for you. We are currently seeking an experienced and dynamic Rooms Division Manager to join our team in Lorne.
 

Mantra Lorne is set on 12 acres of landscaped grounds and boasts 277 accommodation rooms, rolling luscious lawns and is only a 10 metre walk to the beach. Onsite facilities include lawn and synthetic tennis courts, croquet court, golf putting greens, indoor pool/spa and steam rooms. Restaurant, bar and 12 conference spaces for up to 600 delegates.  This amazing environment gives you the opportunity to provide outstanding service, develop your already existing wonderful skills, work with like-minded individuals and be mentored by great Mantra leaders.

Working as the Rooms Division Manager you will be responsible for the Front Office operation, Housekeeping and Maintenance. Balancing a high level of guest satisfaction with a focus on controlling expenses will be the key to ensuring the financial success of the department.

Reporting directly into the General Manager, you will possess following characteristics and skills:

• A demonstrated history of achieving financial targets and working within a budget;
• Knowledge of SIHOT PMS will be highly regarded;
• Experience in coaching and developing a team, recruitment and performance management;
• Sound organisational, time management and computer literacy skills;
• Strong attention to detail, interpersonal and communication skills.

Key Duties & Responsibilities:

• Maintaining a high level of service culture and engagement within Front Office, Maintenance and Housekeeping;
• Developing and implementing revenue initiatives;  
• Overseeing the Housekeeping department, providing regular feedback and coaching to ensure product is in line with guest expectations;

• Overseeing the administration of PMS, Guest Accounts, AR and Guest Ledger;
• Effective liaison and communication of forecasts, business plans and end of month accounting procedures;
• Ability to handle all complaints immediately, courteously and satisfactorily;
• Relieving the General Manager in their absence.

   

This is a unique opportunity to join Mantra Group. With over 128 properties across Australia, New Zealand and Indonesia there are many career opportunities into the future.   

In return you will:                                                                            

• Gain exposure to working for a leading accommodation provider that has endless opportunities to fast track your career;
• Learn and be mentored from industry professionals;
• Have the opportunity to put forward new ideas and processes to improve overall operations;
• Work with a fun, dynamic team that has a passion for providing outstanding guest service.

Are you up for the challenge? Apply now!

Accor's COVID-19 Vaccination Policy applies at designated Accor locations. Mantra Lorne is not currently a location where COVID-19 vaccination is mandated by the Accor COVID-19 Vaccination Policy. Except in rare cases where an exemption may apply, COVID-19 vaccination will be required if the location is declared a mandatory COVID-19 vaccination workplace in the future.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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