JOB DESCRIPTION

 

POSITION:                          Rooms Intern

REPORTS TO:                     Director of Rooms

DEPARTMENT:                   Front Office

STATUS:                              Non-Exempt

 

 

JOB SUMMARY                                                                                                                 

The purpose of this position is to create opportunities for students to be introduced into the hospitality industry.  The Rooms Intern will provide support to the Rooms Division team during the duration of this program.

 

ACCOUNTABILITIES                                                                                                      

The Rooms Intern will be rotated through various areas of the Rooms Division. They function as a greeter to our guests in the lobby, provide direction to guests throughout the hotel, attend daily operations meetings and weekly agenda meetings, assist Housekeeping/Engineering projects, review/analyze Royal Service Reports for efficiencies and trends, and maintain audits of standards; guest name usage; quality control.

 

QUALIFICATIONS AND STANDARDS                                                                                   

EDUCATION:    

• Currently enrolled in high school or completed high school
• Ability to communicate in English

 

TOOLS AND EQUIPMENT:                   

• Office equipment such as computer, telephone, copy machine

 

PHYSICAL REQUIREMENTS:   

• Ability to constantly stand and walk during shift.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

 

MENTAL REQUIREMENTS:

• Must be able to convey information and ideas clearly.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to relate well with others and work in a cooperative environment.
• Must maintain composure and objectivity under pressure.
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.