ROYAL SERVICE AGENT

First impressions are everything! As a Royal Service Agent, you will take care of both guests and colleagues from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Respond to guest and colleague requests and ensure follow up according to hotel standards
• Have sufficient working knowledge of all departments. in particular Front Desk, Reservations, and Concierge
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Strong interpersoanl and problem solving abilities
• Ability to work well under pressure in a fast paced environment, remaining calm and courteous at all times
• Fluency in English; additional languages are a plus
• Must have proper documentation to work in the US

Your team and working environment:

• Frequent sitting thorugh shifts
• Managing several requests at one time
  
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  
  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

   

  Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS