JOB DESCRIPTION

• The position is responsible in processing all external and internal calls either by redirecting calls or assisting the caller.

• The Royal Service Agent will take ownership of the callers’ requests, issues, concerns and ensure follow up according to the hotel’s standards Inspect and evaluate the physical condition of facilities and equipment and take necessary actions for rectification works if any.
• RSA serves as a liaison for guests requiring information relating to all aspects of the hotel.  RSA maintains the hotel’s telephone system and assisting all external and internal guests in operating the telephone system.
• Log guests concerns, issues in Royal Service System and ensures proper follow up is done by the concerned departments.

WORK EXPERIENCE

• University/College degree in a related discipline preferred. A hospitality diploma an asset
• Prior experience in customer service an asset
• Oral and written fluency in English, knowledge of a third language an asset.
•  Strong interpersonal skills, active listening and english communication skills

BENEFITS

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.