Royal Service Agent

 

They say you can hear someone's smile over the phone! As a Royal Service Agent, your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you are truly a Fairmont professional. Your effective and engaging communication will be the key when speaking to your fellow Colleagues and Guests. You will turn moments into memories throughout our Guest’s journey, from their pre-booking welcome, to inquiries throughout their stay, and a warm farewell experience that they will never forget.  

 

Shifts are: Tuesday-Saturday 2:30-10:30

What is in it for you:

• Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
• Parking/Commuting Discounts
• Free Lunch
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Fun, elegant atmosphere with amazing colleagues!
• Part-Time or Full-Time

 

What you will be doing:

• Consistently offering friendly, professional, and proactive guest service over the phone and through text messaging
• Take ownership of each call, respond to requests and answer questions while providing exceptional service
• Handle and distribute faxes, voice messages and written messages for internal and external Guests
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through our amenities and services 
• Promote our loyalty program

QUALIFICATIONS:

• Service focused personality is essential and previous experience working in a guest-service position is required
• Computer savvy and working proficiency with Microsoft Office applications required
• Written, verbal, and comprehensive fluency in English; additional languages are an asset
• Ability to work well under pressure in a fast paced environment
• Strong interpersonal and problem solving abilities
• Keen attention to detail, ability to prioritize competing tasks, and strong organizational skills
• Ability to work independently as well as cohesively and part of a team
• Ability to present and communicate professionally and articulately
• Highly responsible and reliable

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

We are an equal opportunity employer.  All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS