Royal Service Manager
Would you like to be part of an extraordinary team? Do you want to continue to grow your leadership experience and your career with a global luxury brand offering extensive development opportunities?  Would you like to utlize global perks & privileges & enjoy a competative wage plus an attractive benefits package?

What is in it for you:

• Be part of a progessive hotel that embraces the culture and vibrancy of Canada's most beautiful city - Vancouver.
• Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality. 
• Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city. 
• Employee benefit card offering discounted rates in Accor worldwide. 
• Learning programs through our Academies.  Opportunity to develop your talent and grow within your property and across the world! 
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 an dour Diversity, Equity & Inclusion iniatives.  

What you will be doing:

• Oversee the daility operations of the Royal Servie team to ensure a smotth operation and the highest level of guest satisfaction is provided by the team.
• Liase with all departments to ensure seamless operations maintaining a close relationship with Concierge, Sales, Catering, Conference Services, Revenue, Housekeeping, Fairmont Gold, Guest Services and Food and Beverage.
• Handle guest concerns and react quickly, tracking and notifyng proper areas to guarantee memborable moments for our guests
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices.
• Coaches and mentors colleagues.  Creates an environment that allows employees to ahcieve job fulfillment an dprovides a path for career development with Accor Hotels.
• Ensures effective utilization and productivity of all staff through staff planning, hiring, scheduling and adhering to budiget parameters.
• Knows all emergncy procedures and general crisis situaion management, including fire and emergency procedures, procedures for handling of Fire Panel, ensuring guest safety is followed by all hotel staff.

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Prior experience workign with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene to hight performance.

Your team and working environment:

• Be a part of Forbes Five Star and AAA 5 Diamond hotel, be a member of the finest Front Office team
• Must be flexible in terms of working hours, may include overnight

 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS