Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

Royal Service Agent

By being an ambassador of our brand as a Royal Service Agent, you have the potential to create lasting memories for our guests when assistance is delivered with genuine warmth. The engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience they will have while on our property and for visits to come.
 

What you will be doing:

• Maintain a perpetual presence by remaining attentive and answering every internal and external call in a professional and warm manner.
• Take ownership of each caller’s requests by championing each opportunity and ensure follow up according to the hotel’s standards.
• Enter room reservations, update reservations including cancellations, rescheduling, shortening length of stay in accordance with reservation policies.
• Assist with Folio requests, billing inquiries, and billing corrections.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Rate $27.00/hour

Qualifications

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Must have a strong focus on guest service, satisfaction, and exceeding expectations.
• Strong interpersonal and problem solving abilities.
• High School Diploma or previous hotel experience an asset. (Hospitality Diploma is a benefit)

Additional Information

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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