Royal Service & Reservations Agent
First impressions are everything! As a Royal Service & Reservations Agent, you will take care of our guests before they arrive through to their departure, by ensuring they have a memorable experience with us.

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

What you will be doing:

• Take ownership of guest requests by phone and ensure follow up according to the hotel’s standards
• Have a working knowledge of all departments, in particular Front Desk, In-Room Dining, Reservations and Concierge
• Serve as a liaison for guests requiring information relating to all aspects of the hotel
• Take room reservations and enter rooming lists
• Assist at the front desk when needed with guest registration and departure processes
• Have full working knowledge of the hotel’s emergency procedures
• Other duties as assigned

Your experience and skills include:

• Service focused personality is essential
• Prior experience working with Opera or a related system is an asset
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical aspects of the position include but are not limited to:

• Frequent sitting throughout the shift when working over the phone
• Constant walking and standing throughout the shift up to 8 hours when assisting front desk
• Frequent kneeling, pushing, pulling, lifting, bending
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Your team and working environment:

The Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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