Job Responsibility:
Translation: able to communicate well with Russian customers;
Handle quality issues such as customer complaints and formulate standardized procedures for complaint handling;
Maintain good relationship and interaction with customers, conduct periodic follow-up care, increase customer loyalty, and improve customer satisfaction;
Summarize customer follow-up data, analyze and report;
Complete other tasks assigned by the superior leaders.

Requirement:
Education: Bachelor degree or above;
Able to work under certain pressure and communicate well with customers;
Good mandarin speaking;
Proficient in the use of office software and computer applications.