• Keep himself /herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.)

• Promotes the hotel as often as possible through entertaining, conduction, site inspections, and presentation etc., of the hotel.

• Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.

• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.

• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary

• Receives in the hotel any important guests whom he/ she has approached.

• Certificate or Degree in Business Administration school or Hotel Management school.

• Previous and proven experience in similar job scope.

• Good understanding of the market trend in terms of hotel business

• Proven record of guest-oriented operational experience at the hospitality industry

• Understanding hospitality market including customer segmentation, distribution system.

• Excellence in presentation, prospecting, negotiation and interpersonal skill.

• Languages: fluent in Vietnamese and English language (both spoken and written).