Bring your career aspirations to life with AIA!

• Provide guidance based on best practices/ industry trends to resolve incidents/ implement changes
• Provide in-depth SAP Basis Technical advice and attend to diagnosis/ investigation/ troubleshooting of complex incidents and change requests
• Possess in-depth functional knowledge from business viewpoint and technical knowledge from system viewpoint
• Provide coaching to technical team members to upskill technical capabilities
• Provide operational and project support keeping focus on meeting project milestones
• Ensure SAP systems operate reliably and efficiently in a secure environment.
• Ensure the adherence of standards and SAP best practices

• Work closely with Functional and Business teams to adequately support their requirements.

• Be accountable for the support and proactive monitoring of the core SAP applications including installation, performance, break fixes and change request per business requirements.

• Provide guidance based on best practices/ latest industry trends to efficiently resolve incidents & implement change requests

• Research complex application/system integration issues with Functional teams.

• Input to the definition of the Technical Solution roadmap, integrating multiple disparate processes and addressing short and long-term company needs.

• Provide in-depth advice on incident diagnosis/ investigation/ troubleshooting

• Provide input & advice to address complex concerns, incidents or changes

• Perform Technical Post Deployment Validation

• Ensure daily monitoring and troubleshooting activities such as analyzing SAP system logs and ABAP dumps, check cancelled background processes, check DB locks, transports, and printers are performed by team members using the best practices.

• Support project and BAU Basis initiatives such as performance tuning / monitoring, system / client refreshes, sizing, patching, installation and upgrades.

• Plan and coordinate GASC yearly DR drill exercise

• Prepare the DR drill reports

• Plan and ensure that SAP landscape and architecture are complied with AIA Security Standards and the industry best practice

• Attending to incidents & change requests (whenever necessary)

• Implement changes (whenever necessary)

• Plan for Database administration, SBP patching and upgrades and ensure it is performed according to the standard roadmap

• Plan for SAP OS/DB upgrades and ensure it is performed according to the standard roadmap

• Develop and/or maintain procedures to manage technologies and tasks based on "best practice" standards for tasks such as such as system refreshes, backup & recovery, error detection, SAP ILM, SAP IQ, SAPGUI, BEX Analyzer, BPC GUI, AO and EPM deployment, background job monitoring/scheduling and Disaster Recovery Procedures.

• Support SAP Functional teams and business users for Basis-related problems

• Analyze and plan the remediation actions for SAP system optimization reports (e.g. Early Watch, system health check)

• Conduct and coordinate for ad-hoc SAP improvement task force whenever required (e.g.: EWA analysis, IT capacity planning, SAP TPO etc.).

Job Requirements :

Education:

• Bachelor’s degree Information Technology/Systems, or Engineering or Business-related degree majoring in computing systems

Experience:

• Excellent technical understanding of SAP products with minimum of 10 years or more of solid Basis experience in managing and administering both ABAP and JAVA stacks in SAP ECC, BI, BPC, Solution Manager, SAP NetWeaver PO, SAP Portal, Business Object, SAP ILM and SAP Single Sign-On administration

• Demonstrated knowledge of SAP technical with hands on experience

• Minimum of 5 years of experience managing SAP BASIS teams providing support to large Production system in multi-tier environments.

• Experience working on SAP large implementation projects including full testing life cycle and post go-live support.

• Strong experience in NetWeaver 7.5 and HANA scale-out architecture

• Strong experience in Unix/Linux and Windows administration

• Strong experience in Oracle Database and SAP IQ administration

• Strong experience with Solution Manager scenarios:

  E2E Workload Analysis

  E2E Change Analysis

  E2E Trace Analysis

  E2E Exception Analysis

  EWA and Maintenance Optimizer

  ChaRM configuration and maintenance

  System performance analysis

  IT Reporting (Management and SLA Reporting)

• Strong experience in system integration and interfaces administration with ETL, SAP NetWeaver PO and SWIFT

• Strong Cloud administration knowledge and experience

• Good knowledge on OS Windows/Linux administration, VMware Virtualization and high availability technologies.

• Experience working with Cloud solution for SAP.

• ITIL Certification is an advantage.

Practical Skills/Abilities:

• Possess good analytical, communication, presentation and soft skills

• Attention to detail especially in ensuring SAP systems are optimized and fine tuned

• Able to communicate well in English

• Able to write clearly and work within deadlines

• Able to work extended and/or odd hours when necessary

• Possess personal attributes such as hard-working attitude, interpersonal skills, professional integrity and initiative

• Keen to learn, a team player and have good working attitude

Certificates/licenses:

• SAP certification/training in NetWeaver

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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