SAP Coordinator
DSMShanghaiUpdate time: August 28,2019
Job Description
DSM – Bright Science. Brighter Living.™
Royal DSM is a purpose-led global science-based company in Nutrition, Health and Sustainable Living. DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative business solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about €10 billion with approximately 23,000 employees. The company is listed on Euronext Amsterdam. More information can be found at www.dsm.com .
Key Areas of Accountability / Responsibility
1. Help user resolve access and log-in issue. This includes:
a. assist end users to raise access requests/incidents.
b. help users or authorization team find the role which the user needs.
c. reset password when user requests.
2. Resolve/ raise incidents, which the users encountered. This includes all modules of SAP system.
a. patiently get to know and understand the issue which the user encounters and provide solutions.
b. as more as possible to gather useful information to consultants and coordinate them to resolve issues.
c. follow the standard IT processes and policies.
3. Raise change requests, which the DSM businesses required. This includes all modules of SAP system.
a. provide and help users fill in change request form.
b. coordinate with the users and consultants to know the user’s requirement and execute user acceptance test.
c. review the status of change requests.
4. Provide basic training to users when necessary.
5. Responsible of escalating issues or complaints;
6. Tasks, which the manager assigned.
The Ideal Candidate
* Experience with SAP service provision 1 years
* Knowledge of ERP applications
* Knowledge/understanding of Business use of Enterprise applications SAP, administrative applications, and technical applications;
* Knowledge of business process and practices related to the use of SAP resources and services;
* Knowledge of the System Management tool Remedy for ticket handling and other tools like Portal, reporting tools;
* Strong service delivery skills;
* Bachelor degree and above related to IT;
* Professional in oral and written English
Royal DSM is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.
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