Purpose & general responsibilities of the position:

Purpose:

• To protect and develop DAMCO business with accounts under area of responsibility

General responsibilities:

• Live the company value and demonstrate the company culture.

• Act as an ambassador of Damco when dealing with external parties.

• Build up effective relations with local vendors and clients

• Ensure the communication within the team is effective and promote team cohesiveness in day-to-day work

• Keep and improve team KPI together with team leader.

• Assist team leader/group leader in all aspects of her job and share the experience to all team members.

Specific responsibilities of the position:

• To execute the operation process according to SOP and client instruction within deadline for Damco

• Build effective relationship with local vendors by proactive engagements

• Continuously develop and improve the operations within the team, as well as supporting other team members

• Ensure that the SOP and KPI requirements are met with minimum use of resources

• Ensure timely and accurate updating of DAMCO business systems

• Control and improve the performance of internal suppliers GSC / Docman by proactive action, e.g. weekly review, conference call.
• Make suggestions to Supervisor on how to optimize our service by changing existing operation procedures.

• Actively assist TL/GL in approaching vendors to promote our Value-Added Service (VAS).

• Dialogue with overseas offices for operational issues and reply to inquiries from overseas offices within 24 hours.
• Ensure timely billing and no outstanding payments
• Proactively assist in solving challenges within customs clearance procedures, trucking, storage, etc.
• Support the enrolment of new projects, including value-adding services, Document Check, with an open-mind and self-initiative
• Co-ordination with carriers to ensure client receives priority treatment
• Actively come up with valued suggestion to our client to save client cost and improve client satisfaction even SOP no mention
• Have the “whole team” mind-set and ownership, can voluntarily support other team members task when exceptional case happens; share with others for operation knowledge and experience in weekly meeting

• Be prepared to take on extra assignments as directed by Team Leader/Group Leader on ad- hoc basis

• Develop relationship with the new shippers/consignees about the new client implementation.

• Continuously explore the business development opportunities by offering the right Damco product and services with the proper value proposition.

• Upselling value-add service such as trucking/CHB to shippers and meet origination trat

Measurement / success criteria of the position:

• By the actions, initiatives and successful stories related to our core culture throughout the year
• Through the survey result of team spirit and the support to other team members
• By customer service survey result and comments from customers and vendors
• By KPI ratio of team both for Data & Document part and no penalty related to KPI
• No service failure in daily operation and productivity enhancement contribution
• Outcome of team’s project’s rollout
• Control and feedback from GSC, warehouse, Damco and finance department.
• By initiative assistance for project rollout.

Learning opportunities in the position:

• Supply chain management practice

• Shipping and logistics knowledge learning

• English improvement

• Business Development and Commercial awareness

• Communication skill

• Customer service management

• Project management

Specific requirements for the position:

• Willingness to learn and accept positive change

• Be adapted to think in wide ways

• Proactive, Positive and Passionate working attitude to drive things out

• Be able to work independently with patience and good initiatives

• Good communication skill and team spirit

• Basic sense for commercial and financial results

• Proficiency in English in level 2+

Authority and powers reserved for:

• Financial authority: Verify operation cost pertaining of client account

• System authority: Responsible for data integrity of client account

• No monetary authorization granted

  
  

上班地址：市南区香港中路40号数码旗舰大厦27层