Bring your career aspirations to life with AIA!

i. Support Procurement Support Operations for Ariba Sourcing to Pay processes; covers all modules in Ariba inclusive of Contract Life-cycle Management, Sourcing, Catalog Enablement, Vendor Master Data Maintenance and Supplier Enablement

ii. Provide support to end-users related to request / enquiries concerning ARIBA and CONCUR; work with Level 2 (L2) team and other GFS units to resolve the enquiry.

Procure Support Operations:

Contract Lifecycle Management (CLM)

• Review and approve CLM creation and update in ARIBA.
• Ensure sourcing process compliance prior to contract signing with proper documentation in place.
• Support CLM Contract Workspace creation & amendment, whenever needed.
• Support general enquiries on CLM.

Vendor Master Data Maintenance (VMDM)

• Review and confirm the vendor creation and changes in SAP ARIBA.
• Ensure all the requirements met per BU requirements
• Maintain the vendor master data in SAP, whenever necessary
• Support VMDM enquiries, and deal with SAP FICO team if necessary

Catalog Enablement

• Review and approve catalog in ARIBA for the use of ARIBA P2P
• Ensure all the supporting documents are in place before approving the catalog
• Ensure compliance against sourcing process
• Maintain catalog approver rules file in ARIBA and ensure it is updated
• Upload catalog in ARIBA for the use of P2P and perform the maintenance, whenever necessary
• Support catalog – P2P related enquiries

Supplier Enablement

• Support supplier enablement activities on Ariba Network including but not limited to supplier communications, supplier data setup and work closely with Ariba supplier enablement team.
• Communicate internally with supplier relationship owners and externally with suppliers on the enablement process

Ariba Sourcing

• Ensure vendor is ready for Ariba Sourcing event and train the vendors on how to use ARIBA Sourcing
• Support sourcing event until completion

Report & Data Analytics

• Generate & customize report for the use of business units
• Prepare report dashboards for business units and customize according to their business requirements, currently using Tableau system
• Support report related enquiries

Others:

• Ensure the junior team members to understand the operation by the Service Areas
• Assist Team Leader / Manager to runs daily operations, if needed, inclusive of ticket segregation, managing urgent requests, etc.
• Ensure the SNOW tickets are updated on timely manner to have an accurate TAT
• Ensure training materials are up-to date for the team usage
• Involvement in project UAT and supporting group / BU initiatives as & when required

Service Desk Support :

1. Support Service Desk requests/enquiries for ARIBA and CONCUR which focused on Level 1 support requests/enquiries, i.e.

• system navigation
• system error’s investigation
• business process related to system functionalities

2. Handle and manage the ticketing system with timely update on the ticket status. This includes ticket creation for other respective teams, i.e. L2, PSO team, etc.

3. Ensure timely escalation to L2 and PSO team.

4. Ensure tickets are handled within the agreed SLA by severity levels.

5. Perform broadcast on planned/unplanned downtime and system related enhancement.

6. Support ARIBA Guided Buying (GB) implementation at BUs.

7. Support reporting and statistics requirement for monthly / quarterly engagement meetings with business units.

8. Handle the orientation and training for new joiners, buddy system.

9. Assist Team Leader / Manager

• To perform email & task segregations.
• To monitor no missed in ticket creation on daily basis
• To ensure the team operations run smoothly

10. Ensure daily support & operations process guidelines are up-to-date for the team usage

11. Advise the right process to end-users for the out of scope enquiry/request.

i.e. PCR process, HR & Finance related processes, PIR in Solman etc.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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