Avery Dennison Corporation (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio-frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2018 were $7.2 billion. Learn more at www.averydennison.com.

Job overview:
Collaborate with Sales to build strong partnerships with Korean/Chinese/Taiwanese customers, in terms of understanding what customers need, directly with multi  supporting department  to meet customers' expectations. 

Key responsibilities:
1. Support Sales in achieving revenue targets
⦁    Responsible for increasing revenue by achieving sales objectives in existing key accounts.
⦁    Uncover and assess customer needs and develop and execute Key Sales Objectives.
⦁    Responsible for securing and maintaining business, continually reviewing customer’s service requirements, and coordinating with the internal team.
⦁    Collect complete specification requirements from customers (including sales reps) and pass efficiently to manufacturing units /– design and constantly improve forms and electronic communication tools.
⦁    Coordinate timely and consistent availability of samples/proofs/formats/data integrity tests/ink drawdowns for manufacturing units.
⦁    Coordinate with purchasing to develop availability of key materials.

2. Handle customer requirement 
⦁    Contact and handle directly oversea and local Merchandisers for their service, inquiries in relation to their business with AD.
⦁    Investigate and help resolve customer concerns promptly.
⦁    Identify any customer concerns, investigate and resolve customer complaints / problems, and respond to customer inquiries.

3. Coordinate with others department
⦁    Collaborate with Sales, CS, Planning team according to customer expectations
⦁    Collaborate with Korean/Chinese team for order migration preparation and local support.
⦁    Work with CS Sups/CSM  to define and lead service improvement projects and execute the improvement plan.

4. Provide excellent service to customer:
⦁    Responsible for providing excellent service to customers, including regular service review calls to key customers, customer special requirements follow up.
⦁    Material and FG stock planning coordination for key customers.
⦁    Standard quotation and discount price set up with GSPD.

⦁    Bachelor’s degree preferred.
⦁    5 - 7 years marketing or related experience in Sales, Business Development, Marketing or equivalent.
⦁    Excellent communication and writing skills both in Chinese AND English.
⦁    Excellent analytical, research and report writing skills.
⦁    Marketing Brand/Product Management knowledge.
⦁    Excellent multi-tasking skills.
⦁    Creativity skills – including creative and art direction.
⦁    Strong presentation skills and persuasiveness.
⦁    Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software.