JOB TITLE : SENIOR MANAGER - LEARNING SERVICES

CAREER LEVEL: E1

Leverage technology to impact patients and ultimately save lives

Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

ABOUT OUR IT TEAM

It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.

ABOUT THE ROLE

• Liaise with L&D stakeholders, SET points of contacts, and IT leads to deliver GLS services supporting their business and learning needs
• Monitor and assign incoming Service Now requests in the learning workflow queue
• Collect and analyze operational GLS data for SLA measurement and continuous improvement
• Ensure function level SLAs are being met, and track escalations as needed
• Cascade high priority / high impact issues or requests
• Review internal process controls and identify potential process improvement opportunities
• Manage planned and ad-hoc GLS projects (e.g., GLS operational improvement project)
• Lead service delivery of GLS services for high profile training programmes (e.g., global code of conduct)
• Report up to the GLS Head and/or GLS Director
• Manage GLS Team Leaders
• Provide coaching and performance development for GLS Team Leaders
• Endorse training and development opportunities for GLS staff

ESSENTIAL SKILLS REQUIRED

• Leadership: Knowledge of approaches, tools, and techniques for gaining the cooperation and support of others
• Global Mindset: Experience managing global processes and interacting across multinational / global organisations
• Operations Management and Process Improvement: Knowledge of operations management and process improvement approaches
• L&D Policies, Standards, and Procedures: Knowledge of and ability to use L&D industry and organisation standards, policies, procedures, and job aides
• Technology Management: Experience with learning management systems, learning experience platforms, learning content authoring tools, learning analytics platforms, and other learning technologies
• Knowledge Management: Knowledge of the process and tools for capturing, organizing, and using individual and organisational intellectual assets
• Oral and Written Communications: Ability to express oneself to provide information to others effectively and in a succinct manner
• Interpersonal Relationships: Knowledge of approaches, tools, and techniques for working with individuals and groups in a constructive and collaborative manner
• Teaming and Relationship Building: Ability to build and manage relationships in a cross-functional environment

WHY JOIN US ?

We’re a network of entrepreneurial self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.

SO, WHAT’S NEXT?

Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.