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• Ensures IT service availability and minimizes business impact of IT service outages through the effective management and governance of the network, infrastructure and data center outsourcing arrangements
• Contributes to the improvement of user satisfaction with IT services by ensuring that the network, infrastructure and data center outsourcing arrangements remain aligned with business needs and priorities and fit for purpose.
• Improves the overall technical performance of AIAs Network Services as measured by the Technology related KPIs and SLAs (utilization, availability, response times etc.) year on year
• Ensures the realization of the outsourcing objectives of reduced risk, enhanced flexibility, enhanced transparency and cost efficiency through the effective outsourced network, infrastructure and data center services.

Responsibilities include, but are not limited to, the following:

• Contributes to the AIA Network Strategy, Policies, Processes and Standards at the enterprise level on behalf of the Network Services function.
• Monitors and reports on the productivity and efficient allocation of functional resources.
• Participates in the evaluation and acceptance of deliverables and project outputs based on acceptance criteria, best practice and technology standards.
• Participates in incident calls for Group and BU network incidents as required.
• Provides subject matter expertise in the specification of AIAs business requirements, performance levels and the scoping of Network initiatives, changes and service requests.
• Reviews Network solution proposals and provides subject matter input, advice and feedback.
• Provides subject matter expertise as input into the service continuity and disaster recovery solutions development, implementation and testing.
• Assist with the expansion of the Network Services team in Malaysia including direct line management of staff.
• Direct management/supervision of External Contactors.

Performance Management:
 

• Ensures the relevant functional services are delivered in accordance with contractual or agreed service levels and Key Performance Indicators.
• Monitors delivery progress against targets, reporting as necessary and ensuring appropriate actions are taken to address exceptions and variations.
• Works with Suppliers and partner organizations to offer Network solution leadership, solution design and assurance services as needed / requested.
• Works with AIA Business Units, Suppliers and partner organizations to ensure Network solutions deployed across AIA are fit for purpose and implemented effectively to AIA standards.
• Conducts analysis of demand for services and influences stakeholders to ensure that the necessary investments are made to deliver required services and participates in the scoping of service improvement initiatives.

Continuous Improvement and Innovation-

• Works with AIA Business Units to understand how the Network solutions deployed across AIA are exploited for business value.
• Monitors the IT marketplace (independently or via Suppliers and partner organizations) to identify new Technology innovations and developments and assessing if these could be usefully deployed/exploited within AIA to deliver business benefit.
• Initiates improvements in functional area and evaluated ideas for innovations and improvements from all sources.
• Develop, maintain and communicate the Network Innovations Strategy.
• Promotes an innovation culture within the Network Services function so the team is always looking for ways to innovate and exploit new technologies to enhance business value and to mitigate risk profiles.
• Develop and maintain the innovations roadmap and long-range business plan for Network Services
• Champion for the deployment of best practice across the Network Management functional area.

Communication and Stakeholder Management-

• Proactively communicates and presents Network solutions information to stakeholders in a clear, concise and persuasive manner
• Provides Network solutions related advice and guidance to AIA stakeholders
• Ensures that stakeholders understand the current and proposed Network solutions and how these can be exploited for business value.

Experience:

• University Degree (Bachelors or Masters) or equivalent work experience
• Minimum 10 years specializing in
• Hands on experience on network design including system integration
• Excellent analytical, problem solving, and time management skills
• Experience in work with and governing suppliers’ performance in an outsourced environment,
  OR
• Life insurance experience within a regional or multinational scope will be an advantage
• Experience within a decentralized organization, preferably within the Group unit
• Sound understanding of IT operating model design and best practices
• Team player adept at collaborating with internal & external parties to develop ideal solution for the business
• Strong decision maker, with transparent & timely communication & follow-up
• Excellent listening, writing, speaking, presentation and facilitation skills
• Flexible, hands on and able to work in a fast paced, high pressure, client-focused and collaborative environment

Technical:

• ITIL V3/4 Foundation certification or higher
• Cisco CCNA, CCNP Enterprise or equivalent
• SD-WAN design and implementation experience/certification
• Checkpoint, PaloAlto Security device experience/certification
• LAN/WAN optimization technology experience/certification
• Cloud Networking - Azure/AWS experience/certification
• Other relevant technical qualifications

Soft skills:

• Ability to demonstrate independent leadership, judgment, and decision making
• Ability to adjust to multiple and changing priorities, remaining flexible and open
• Ability to create and maintain cooperative working relationships with internal and external stakeholders of peer levels
• Analytical and communication skills to understand business context; and enquire, counsel, and present solutions in an understandable and simple manner.
• Be a self-starter and possess the confidence and skills to operate well within a team of highly skilled peers.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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